Terms of service

These terms apply to purchases from the maak maak online store. By placing an order you agree to them. Nothing in these terms limits your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. Who we are

Seller: Nadia Henn, trading as maak maak, a sole proprietor. maak maak is not a registered company and has no company registration number.
VAT: not registered for VAT.
Physical address and address for service of legal documents: 13 Soetdoring Way, Sandton, Gauteng, 2055, South Africa. This is not a shop or collection point; we sell online only.
Telephone: +27 82 783 3662
Email: nadiaklang.nk@gmail.com
Website: maakmaak.co.za

2. Products

Our ceramic pieces are handmade, so each one varies slightly in shape, colour and finish from the photos. These small differences are not a defect.
Complete necklaces (a chain with the charm you choose) are sold as one item at one price. Chains can also be bought on their own. Some photos show styling examples.
Art shown as "Coming soon" is not for sale yet.

3. Prices

All prices are in South African rand (ZAR). We are not registered for VAT, so no VAT is added to our prices. The total you pay is shown at checkout before you confirm your order, including the delivery fee. If an item is listed at an obviously wrong price, we will contact you before sending it, and you may cancel for a full refund.

4. Orders and payment

You pay using the payment options shown at checkout. Payments are processed through Shopify's secure checkout and the payment provider you choose; we do not receive or store your full card details.

Your order is accepted when payment succeeds and you receive an order confirmation email. Please keep this email as your record of the transaction; we can email you a copy on request. If an item turns out to be unavailable after you have paid, we will tell you and refund you in full.

5. Delivery

We deliver within South Africa only, by courier to your door (R150, free when your products total more than R1,000 after discounts). TCG Locker delivery (R100) is temporarily unavailable; when it returns, you choose your locker from The Courier Guy's email after payment. Delivery takes an estimated 5 to 7 business days from confirmed payment, including order preparation and courier transit. Details, including what we need before we can send your order, are in our Shipping policy. The delivery fee shown at checkout is the only delivery fee; we never ask for extra delivery payment after you order.

6. Cancellations, returns and refunds

You may cancel within 7 days after receiving your goods (ECTA section 44), and you have a 6-month guarantee on defective goods (CPA section 56). These and your other rights are explained in our Refund policy. We do not offer discretionary change-of-mind returns or exchanges beyond your statutory rights.