Shipping policy

We deliver within South Africa only. All prices are in South African rand (ZAR). We do not ship internationally.

Delivery options

Choose one option per order at checkout. The delivery fee is a flat rate, charged once per order however many items you buy.

For now we deliver to your door only. TCG Locker delivery is temporarily unavailable at checkout; the locker details below apply again once it returns.

TCG Locker: R100 (temporarily unavailable). Your order is sent to a Courier Guy locker. After payment, The Courier Guy emails you a link ("Confirm Delivery Destination") to choose your preferred locker. Please complete your selection so we can dispatch your order.
Courier delivery to your door: R150. Your order is delivered by courier to the street address you give at checkout.

Free shipping on orders over R1,000

Both delivery options are free when your products total more than R1,000 after any discounts (delivery is not counted). An order of exactly R1,000 pays the normal delivery fee.

What we need before we can send your order

At checkout we ask for the recipient's cellphone number, which the courier uses for delivery and collection updates. For door delivery, please enter your full street address, including suburb, city and postal code. For locker delivery, choose your locker from The Courier Guy's email after payment; check your Spam or Junk folder if you cannot find it. We cannot send a locker order until a locker has been chosen, and we will contact you if we have not received your choice.

How delivery works

We book each delivery ourselves after your order is placed. Delivery is not booked automatically at checkout. The courier sends delivery or collection updates to the cellphone number you give us. For locker delivery, please collect your parcel promptly once you are notified, because the courier sets the collection time limit.

Delivery time

Delivery takes an estimated 5 to 7 business days from confirmed payment. This includes preparing and packing your order and the courier's transit time. It is an estimate, not a guarantee. If your order will take longer, we will let you know by email.

We never ask for extra delivery payment

The delivery fee you pay at checkout is the only delivery fee. We will not ask you to pay more for delivery after you have placed your order, even if the courier charges us more (for example, for a large order). If we cannot deliver your order, you may cancel it for a full refund, including the delivery fee.

Packaging

Ceramic pieces are wrapped and packed with care.

Damaged or missing parcels

If your parcel arrives damaged or does not arrive, please email us with your order number and, where possible, photos of the parcel and the item. Your rights for damaged or defective goods are set out in our Refund policy.